Refund Policy for OccultGurukul
Refund Policy
Thank you for choosing Occult Gurukul. We strive to provide quality courses and services to our customers. Please read our Refund and Return Policy carefully to understand your rights and responsibilities as a customer regarding our refund conditions.
Refund Policy
live Courses
- Full Payment and Refund Requests:
- Students who have made the full payment for a live course may request a refund within 7 days of the purchase date.
- Refunds will be granted only if the refund request is made before the commencement of the live course.
- No refunds will be processed once the course has started, regardless of attendance or participation.
- Course Cancellation by the Company:
- In the event the company cancels or reschedules a live course, students are entitled to a full refund or may opt to transfer their enrolment to another course or date.
- No-Show or Partial Attendance:
- Students who fail to attend or partially attend the live course will not be eligible for a refund or course credit.
Refund Policy for Recorded Courses
- Part Payment Option (Rs. 3000 Advance):
-
- Students can choose to make an optional Rs. 3000 advance payment to book their seat for any recorded course.
- This advance payment, after period of 72 hours, gives the student immediate access to bonus content, which includes:
-
-
- Basic Numerology Course
- Ultimate Astrology Course
- Personalised Kundli / Fortune report (Anyone)
-
- Cooling-Off Period:
-
- After making the payment of token amount of Rs. 3000, students have a 72-hour cooling-off period to request a refund for this amount.
- If no refund request is raised within the 72 hours, the token amount becomes non-refundable, and the student will retain get access to the bonus content provided.
- Completion of Payment:
-
- After paying the Rs. 3000 token amount, students have 30 days to complete the remaining payment for access to the full recorded course materials.
- If the student does not complete the full payment within the 30-day period, they will maintain lifetime access only to the bonus content.
- Refunds on Full Payment:
-
- If a student completes the full payment for a recorded course, they may request a refund within 7 days of the full payment, provided they have not accessed or downloaded the course materials.
- Once the course materials are accessed or downloaded, no refund will be processed.
- Non-Completion of Payment:
-
- If a student decides not to proceed with the remaining payment after making the Rs. 3000 advance payment, they will retain access to the bonus content and will not be eligible for a refund of the Rs. 3000.
Eligibility for Refunds for Recorded and Live Courses -
You are eligible for a refund if you meet the following criteria –
- The name that you have provided to us and the one on your government-approved ID card match.
- The account with which the transaction has been done and the one in which the refund will be processed should be the same and under the same name.
- You must be a user of our services and should be enrolled in our data.
- In case you are found recording, distributing, or selling our courses, your access to all course materials will be terminated immediately, and your eligibility for a refund will be revoked.
- The user must provide us with the necessary transaction details, such as the date of the transaction, transaction number, URN, or any other relevant information. We reserve the right to review and verify the transaction details provided by the user, cross-checking them with our internal records.If the transaction is not found in our records or does not reflect in our accounts, we reserve the right to reject the refund request. While Occult Gurukul is not obligated to process refund requests without verifiable transaction details, we will review all refund claims fairly and reasonably.In the event that a transaction is not reflected in our records due to a system error or payment processor delay, we will work with you to investigate and resolve the issue.
- GST, VAT, or any other applicable taxes or duties paid with the transaction will not be refunded, except where required by applicable law.
Note: If your refund is approved, we will process the refund within 12-14 working days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment method and bank processing times.
Course Access
Duration of Access for recorded courses
- Recorded Courses: Upon purchase, you will receive access to the course materials for 1 year. Please refer to the course details for specific information about the content.
- Live Courses: After attending a live course, you will receive access to the course recordings for 6 months. Please refer to the course details for further information.
- General Terms: Occult Gurukul provides access to the course for the specified duration as outlined above. However, Occult Gurukul reserves the right to remove access for any user found in breach of the company’s policies.
Withdrawal During Course
If you choose to withdraw from a course after accessing the materials, a refund will not be provided. However, you may still retain access to the course for the duration specified at the time of purchase.
Customer Support
Contact Information
For any questions or concerns regarding refunds, returns, or course access, please contact our customer support team at support@occultgurukul.com.
Response Time
We understand how important timely refunds are to our customers, and we strive to make the process as smooth as possible. Our team aims to respond to all customer inquiries within 48 hours during regular business days. Once your refund is processed on our end, we will submit the request to the payment gateway. Please be aware that it may take an additional 24 to 96 hours for the payment gateway to complete the transaction, depending on their processing times.
While we do our best to ensure refunds are completed within 14 working days, the actual timeline may vary due to factors beyond our control, such as the time taken by third-party payment processors (e.g., Razorpay, PayPal). We truly appreciate your patience during this process and encourage you to reach out to us if you have any concerns or questions along the way. Please know that we are here to support you every step of the way.
Changes to the Policy
Policy Update
Occult Gurukul reserves the right to update or modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting on the website. Please check this page periodically for updates. By enrolling in our courses, you acknowledge that you have read and agree to the terms outlined in this Refund and Return Policy. If you have any questions or need further clarification, please contact us at support@occultgurukul.com
Need help?
Contact us for questions related to refunds and returns.
-
Call Us (10:00am - 7:00pm)
072369 36903 ,7236936904 -
Call Us (10:00am - 7:00pm)
072369 36903 -
Mail Us
info@occultgurukul.com, support@occultgurukul.com -
Address
OCCULT GURUKUL, SECTOR 142 NOIDA EXPRESSWAY NOIDA UTTAR PRADESH 201305 INDIA
Please feel free to contact us,
In case you have any queries or troubles.
-
Call Us (10:00am - 7:00pm)
072369 36903,7236936904 -
WhatsApp Us On -
7236936904 -
Mail Us
info@occultgurukul.com, support@occultgurukul.com -
Address
OCCULT GURUKUL, SECTOR 142 NOIDA EXPRESSWAY NOIDA UTTAR PRADESH 201305 INDIA